Senior Data Analyst

Monitoring Slack Making contact with current partners to set up dates for 2023 Work with Operations managers to ensure the camps have all information, booking links, marketing assets, etc. Make contact with potential new locations Would like to see 2 or 3 new locations this year that we think could be successful. Be familiar with all elements of the camp, from how the day-to-day operation works to how the back-end relationships work with P&R departments. Reconciling of each week's payroll for camps. Weekly check-in meetings with owners and operation team. Weekly check-in meeting with remote camp managers. Ensuring all camp staff has all they need in order to execute a camp successfully. Ongoing problem solving with camp staff. Navigating upset parents. Addressing safety concerns. Hiring staff per location. Working with our director of training and leading staff training. Miscellaneous projects and work

• With this being a small company, we all wear multiple hats, so from time to time you will be expected to assist with duties outside of the above.

Expected time involvement: Jan - April: 5 - 10 hrs a week April - May: 15 hrs a week June - August: 20 + hrs a week Sept: 5 hrs a week Qualities that will ensure success: Being able to problem solve quickly and without disrupting the customer experience. Things are bound to happen, but it is about how you recover and create a positive experience for the customer even when things don't go perfectly according to plan. Effective communication. Being able to communicate to both clients and the KC&E team in a way that is effective and easily understood by the recipient. Emotional intelligence to make a customer feel understood and special all while managing expectations. Attention to detail. The devil is in the details as they say, and when coordinating trips overseas or domestically, it is important to over-communicate the details rather than assume that your points are understood. Ask questions but take initiative. We know that you will not know answers to all the questions you will receive or have, so please ask us for any help you need but also feel confident to make a decision given it fits these 2 simple criteria:

1. Enhances the customer experience.
2. Is advantageous to KC&E.

Requirements:

• Remote with in-person elements throughout New England.

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