Customer Service Representative - Inside Sales

*Why should you apply for this position?* Our company is one of the largest fire protection supply companies in Canada and has become one of Canada's top growing companies in the Industry. *Summary* This position is mainly responsible for looking after customer’s requirements by providing high levels of customer service to clients and potential customers. Integrity, vision, professionalism, and passion are key components of this role. This position will represent and generate revenue and profit in all company products & Divisions of National Fire Equipment Ltd. by ensuring; outstanding customer service, providing best alternatives and quality practices and following up on the day to day account requirements. *Responsibilities* Essential Duties and Responsibilities include, but are not limited to the following: * Taking sales calls and sales orders and completing proper documentation and entering sales orders in Navision (Internal system). * Emphasizing product/service features and benefits the NFE has to offer. * Quoting and estimating orders and preparing sales order forms and reports. * Assisting with counter desk related duties by preparing customer orders and responding to customer’s requirements such as; addressing client inquiries regarding status of orders, payment, refunds, etc. * Performing administrative duties including faxing product information and specs to our customers. * Capable of following up with specific instructions for pricing and quoting products, especially for new accounts. * Entering new customer data and updating changes to existing accounts in Navision. * Capable of pursuing and obtaining any information required from different departments throughout the organization. * Supporting management in general operational functions, such as sales training, troubleshooting, internal issues between departments and following up on back orders/shipping related issues. * Assisting with follow ups on prospects (leads) that are generated by external sources. * Investigating, and reporting customer service issues. *Core Competencies.** Adaptability * Initiative * Customer Service * Dependability * Problem Solving * Communication * Organization/Efficiency Skills * Teamwork *Qualifications:** *Minimum of 2–3 years of experience* in customer service and B2B sales. * *Experience in the fire protection and sprinkler industry* is a strong asset. * *Proficiency in quoting, estimating, and pricing* to deliver accurate and timely proposals. * *Exceptional computer skills*, with advanced knowledge of MS Office (particularly Excel). * *Excellent telephone communication skills*, with a focus on professionalism and customer engagement. * *Strong attention to detail*, ensuring accuracy and quality in all work. * *Continuous development of sales skills and product knowledge* to effectively meet client needs. * *Hands-on and mechanically inclined*, with the ability to understand and apply technical concepts. *In addition, we offer:* Group Benefits including Extended Health Care and Insurance Plan, Profit Share and Training. We would like to take this opportunity to thank all applicants for their interest, however, only those selected for an interview will be contacted. _*By applying to this position, you are confirming you possess either a Canadian citizenship, a permanent resident status or a valid Canadian work permit.*_ Job Type: Full-time Pay: From $55,000.00 per year Work Location: In person