Desktop support engineer

Skills: Windows OS troubleshooting, Active Directory management, Microsoft Office Suite support, Remote desktop tools, Networking fundamentals, Hardware diagnostics and repair, desktop support, imaging and reimaging, Company Overview EIL Global IT Solutions and Services Pvt Ltd is at the forefront of delivering cutting-edge IT services across Asia Pacific and EMEA regions. With a strong presence in desktop, server, network, and data center technologies, EIL Global is dedicated to facilitating digital transformations through comprehensive professional and managed services. Headquartered in Adelaide, Australia, we offer innovative solutions including AIOPS, AI-based workforce automation, and blockchain solutions, serving a diverse clientele across our global offices. Job Overview We are seeking a Mid-Level Desktop Support Engineer to join our dynamic team at EIL Global IT Solutions and Services Pvt Ltd. This part-time, contract, or freelance position is available in multiple locations across New Zealand, including Auckland, Nelson, Wellington City, Christchurch, Whangarei, Dunedin, and Napier. As a Desktop Support Engineer, you will leverage your expertise to ensure seamless IT support and maintenance, contributing to the efficient functioning of our clients' IT environments. Qualifications And Skills

• Proficient in Windows OS troubleshooting, capable of resolving user and software related issues with minimal supervision.
• Experience with Active Directory management, including user account creation, permissions management, and group policy administration.
• Strong skills in Microsoft Office Suite support, able to address a wide range of user queries and technical issues effectively.
• Proficiency in using remote desktop tools to provide efficient support to end-users, ensuring prompt problem resolution.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and the ability to troubleshoot connectivity issues.
• Experience with hardware diagnostics and repair, including component replacement and peripheral setup.
• Must have experience in desktop support, delivering high-quality IT services in a fast-paced environment.
• Ability to perform imaging and reimaging of desktops and laptops, ensuring quick deployment and recovery of systems.

• Provide efficient and effective on-site and remote technical support for desktop systems, software, and hardware.
• Diagnose and resolve technical issues related to Windows operating systems and related software applications.
• Manage and maintain Active Directory accounts, configuring user permissions and enforcing security protocols.
• Assist users with Microsoft Office Suite queries and provide solutions for technical challenges faced.
• Utilize remote desktop tools to deliver fast resolution times to end-user reported issues and requests.
• Conduct regular hardware diagnostics, perform necessary repairs, and coordinate with vendors for warranty services.
• Lead imaging and reimaging processes for workstations, ensuring streamlined installation and maintenance of systems.
• Collaborate with network and server teams to ensure cohesive delivery of IT infrastructure support to clients.