Home Saudi Arabia Call Center Team Leader

Home Saudi Arabia Call Center Team Leader

Call Center Team Leader

Full time at madar in Saudi Arabia
Posted on February 13, 2025

Job details

We are seeking a dynamic and experienced Call Center Team Leader to drive excellence in customer service and lead our dedicated team of customer support representatives. In this role, you will not only ensure outstanding customer interactions but also manage inbound campaign calls—converting them into qualified leads within Madar's CRM. If you excel at coaching teams, resolving complex issues, and achieving performance targets, we’d love to hear from you. Requirements Experience:

  • Minimum of 3 years of experience in a call center or customer service environment in a leadership or supervisory role.
Language Proficiency:
  • Fluent in Arabic with excellent verbal and written communication skills.
  • Strong command of English to effectively communicate with diverse teams and stakeholders.
Technical Proficiency:
  • Proven ability to utilize call center software and technology for monitoring team performance, tracking call metrics, and generating insightful management reports.
  • Experience with HubSpot or Similar CRM is required to add leads and manage leads.
Leadership & Communication Skills:
  • Exceptional interpersonal skills with a proven track record of coaching, mentoring, and motivating teams.
  • Strong problem-solving and conflict-resolution skills with a customer-first mindset.
Organizational Skills:
  • Excellent organizational and time-management abilities to effectively manage multiple priorities in a fast-paced environment.
#J-18808-Ljbffr

Apply on company website
Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Share this job
See All madar Jobs
Improve your chance to get this job. Do an online course on Customer service starting now. Claim $10 promo towards online courses. See all courses

Similiar Jobs that might interest you

... product development, entrepreneurship, and investment opportunities to convert lucrative business ...

Saudi Arabia 30 days ago

Apply on Jobsite

... product development, entrepreneurship, and investment opportunities to convert lucrative business ...

Saudi Arabia 30 days ago

Apply on Jobsite

... the center of ... products. Our main products are ... process design. • Lead HAZOP, ... Participate in business plan development and ...

Saudi Arabia 30 days ago

Apply on Jobsite

... the center of ... products. Our main products are ... process design. • Lead HAZOP, ... Participate in business plan development and ...

Saudi Arabia 30 days ago

Apply on Jobsite

... development planning, completion, production ...

Saudi Arabia 30 days ago

Apply on Jobsite

... development planning, completion, production ...

Saudi Arabia 30 days ago

Apply on Jobsite

Business Writer

 Saudi Aramco (ASC)

... Center (PB&PMC). P&PMD is the custodian of the Company Business ... through our workforce development programs - one of ...

Saudi Arabia 30 days ago

Apply on Jobsite

Lead Engineer

 Saudi Aramco

... Aramco's Center of ... success by leading Digitalization & ... and develop recommendations for ... & Gas business benchmarking ...

Saudi Arabia 30 days ago

Apply on Jobsite

Lead Engineer

 Saudi Aramco (ASC)

... Aramco's Center of ... success by leading Digitalization & ... and develop recommendations for ... & Gas business benchmarking ...

Saudi Arabia 30 days ago

Apply on Jobsite

... training centers. Your primary role is to lead ... and development programs. Coach, mentor and develop instructional ...

Saudi Arabia 30 days ago

Apply on Jobsite

Fire Protection Trainer

 Saudi Aramco (ASC)

... training centers. Your primary role is to lead ... and development programs. Coach, mentor and develop instructional ...

Saudi Arabia 30 days ago

Apply on Jobsite

... centers ... product quality, asset utilization, productivity and customer service). Lead development ...

Saudi Arabia 30 days ago

Apply on Jobsite

... Lead technology strategy development and implementation across global research centers ...

Saudi Arabia 30 days ago

Apply on Jobsite

... Lead technology strategy development and implementation across global research centers ...

Saudi Arabia 30 days ago

Apply on Jobsite

... Center Departments. The professional will be responsible for developing ... . • Qualified as a Lead Investigator in root ...

Saudi Arabia 30 days ago

Apply on Jobsite

... perform the following: Develop maintenance processes, maintenance ... such as Reliability-Centered Maintenance & Risk Based ...

Saudi Arabia 30 days ago

Apply on Jobsite

Technology Consultant

 Saudi Aramco (ASC)

... recognized Center ... for leading ... innovative and value adding technologies. Develop business ... production, reliability, ...

Saudi Arabia 30 days ago

Apply on Jobsite

Technology Consultant

 Saudi Aramco

... recognized Center ... for leading ... innovative and value adding technologies. Develop business ... production, reliability, ...

Saudi Arabia 30 days ago

Apply on Jobsite

Data Scientist

 Saudi Aramco

... analytics. We are a center of excellence in ... and improvement of product development, and business strategies. Assess ...

Saudi Arabia 30 days ago

Apply on Jobsite
See All Call Jobs
Jobs
Courses
Saudi Arabia
Middle East
Asia
Europe
Australia
Africa
The Americas
Global
Promote courses on Laimoon Promote your courses
Free virtual classroom software

Copyright 2025 © Laimoon.com Privacy Policy   -    Terms Of Use

Feedback Feedback