Specialist Consultant Radiologist
Full time
at Dubai Health
in
UAE
Posted on February 13, 2025
Job details
Job Responsibilities
- Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability.
- Review Opera & PMS availability keeping sufficient inventory for high yield segments.
- Prepare the team roster.
- Submit the monthly payroll.
- Control no show and late cancellation charges.
- Train, develop, and motivate staff to increase productivity.
- Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance to ensure clients’ satisfaction and adherence to Emirates Palace Mandarin Oriental service standards.
- Responsible for the preparation and onboarding of new colleagues.
- Prepare the monthly training calendar.
- Supervise the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
- Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
- Update Serenata configuration / offers / confirmation letters set-up in corporate design, if applicable.
- Ensure that the team is aware of the internal credit policy.
- Follow up on lost business and bring information about them to the knowledge of the department superiors.
- Monitor the volume of emails and assign them accordingly in folders.
- Carry out a quality check for reservations made the previous day.
- Ensure Corporate / consortia emails are answered within 2 to 3 hours. Individual emails and DMC’s answered in 24 hours as per the standards.
- Ensure that OTA extranets are being handled for guest response. Handle the reservations for the Executive Office and VIP bookings.
- Carry out the quality check for arrivals the next day.
- Attend the pre-arrival meeting and ensure that the information is shared with the operations department.
- Prepare reports monthly.
- Maintain all reservation standards.
- Keep the department informed of all changes in systems or procedures.
- Monitor reservation pick-up for the coming months.
- Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Test calls LQA results > 85%.
Additional Responsibilities
- Maintain an internal upsell programme for the Reservations department (benefits / team competition).
- Schedule employees in line with varying business levels to maximize productivity and minimize payroll costs.
- Select and recruit suitable employees for the department using prescribed set of policies and procedures.
- Prepare / Consolidate upselling report and submit it to Reservations Manager.
- Handle guests' complaints if any and assist team members to overcome operational challenges.
Desired Candidate Profile
- Experience in a high volume internationally recognized luxury hotel chain and a minimum of two years in a similar position is required.
- Bachelor’s degree in hospitality management or relevant field is preferred.
- Training techniques, excellent communication and organizational skills.
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