Director - Portfolio and Program Manager (Omnichannel)

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What You'll Be Doing We are seeking a dynamic and strategic Director of Portfolio and Program Delivery to lead the end-to-end management of the Omnichannel Technology portfolio. This role is pivotal in ensuring technology initiatives are aligned with business objectives, delivering measurable outcomes, and driving operational excellence. The ideal candidate will oversee portfolio governance, delivery performance, cost management, and the realization of technology-driven business value. This role demands a visionary leader capable of steering complex programs, fostering cross-functional collaboration, and embedding a culture of accountability, agility, and continuous improvement. Strategic Portfolio Leadership:

• Own and manage the Omnichannel Technology portfolio, ensuring alignment with business priorities and strategic goals.
• Define and implement portfolio governance frameworks to track and measure the success of programs and initiatives.
• Partner with business leaders to prioritize investments based on value, risk, and strategic impact.
• Drive the execution of the Operating Model, ensuring seamless cross-functional collaboration and strategic alignment.
• Work in accordance with the CDTO PPMOs frameworks and governance models.

Program Delivery & Performance:

• Ensure successful delivery of programs and projects within scope, budget, and timelines, meeting defined Technology Outcomes.
• Define, monitor, and report on Delivery SLAs and Cost SLAs, ensuring performance metrics are consistently met.
• Proactively identify delivery risks and implement mitigation strategies to minimize disruptions.
• Foster a culture of delivery excellence, continuous improvement, and operational efficiency.

Technology Outcomes & Value Realization:

• Establish and track KPIs to measure technology’s contribution to business outcomes, including cost efficiency, speed-to-market, and customer impact.
• Collaborate with Technology and Business stakeholders to ensure initiatives deliver measurable business value.
• Drive accountability for benefits realization, ensuring projects deliver on expected outcomes.

Stakeholder Engagement & Governance:

• Serve as the key liaison between Technology, Business, and Executive Leadership, providing regular updates on portfolio performance.
• Lead governance forums, including Portfolio Review Boards, Steering Committees, and Executive Briefings aligned to the Operating Model.
• Build strong relationships with key stakeholders, fostering trust and collaboration across the organization.

Financial Management:

• Oversee the financial health of the portfolio, including budget planning, cost optimization, and resource allocation.
• Ensure strict adherence to Cost SLAs, driving cost efficiency without compromising delivery quality.
• Provide financial transparency through regular reporting and variance analysis.

Team Leadership:

• Lead and mentor a high-performing team of program and project managers, fostering a culture of accountability and excellence.
• Develop talent pipelines, ensuring the team is equipped with the skills required to support evolving business needs.
• Promote a growth mindset, encouraging innovation and continuous learning.

What You’ll Need To Succeed Qualifications & Experience:

• Bachelor’s degree in Technology, Business, or related field (Master’s preferred).
• 12+ years of experience in portfolio and program management within large, complex organizations.
• Proven track record of delivering technology programs with measurable business outcomes.
• Strong background in portfolio governance, financial management, and risk mitigation.
• Experience in omnichannel, eCommerce, MarTech, data, and integration environments.
• Proficiency in project management tools and methodologies (e.g., Agile, Scrum, SAFe).
• Exceptional leadership, communication, and stakeholder management skills.

What We Can Offer You With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status. #J-18808-Ljbffr