Front Office Executive

Job Responsibilities

1. Ensuring strong customer service levels are met in line with Company objectives.
2. Supporting the customer service team in resolving escalated issues or complaints.
3. Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
4. Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
5. Recruiting, training, coaching and performance managing the customer service team.
6. Managing a team of 6-10 people.

Qualifications

1. You have at least 2 years experience within a Construction or Customer Service role, ideally within the Asset Management, Other Services and Real Estate industry.
2. You possess excellent interpersonal as well as written and verbal communication skills.
3. You have working knowledge of Teamwork, Communication Skills, Interpersonal skills, Leadership skills, Hospitality management, Computer skills, Creative skills and Help desk skills.
4. You pay strong attention to detail and deliver work that is of a high standard.
5. You are a strong team player who can manage multiple stakeholders.
6. You are a strong networker & relationship builder.