Technical Support Engineer

To coordinate all activities that help maintain URC’s subsidiaries IT infrastructure and ensure maintenance of hardware and technology components. Responsibilities: Infrastructure Management:

• Works towards providing support for escalated troubleshooting requirements.
• Performs necessary systems maintenance in accordance with industry best practices and URC’s policies and procedures.
• Automates routine procedures, maintains servers and creates monitoring reports and logs.
• Administers web servers and ensures appropriate server backup and security measures for smooth operations and business continuity.
• Provides technology support to onboard new colleagues by activating shared network drives and printers, providing requisite access and training sessions etc.

• Maintains an understanding of new and emerging technologies and suggests solutions to ensure optimal use of IT infrastructure.
• Evaluates and suggests new products/solutions to increase efficiency and performance.
• Ensures low downtime for networks and related services.
• Tests and evaluates new technologies before deployment.
• Conducts performance analysis on existing systems and utilizes the results to tune systems accordingly.
• Performs other responsibilities and tasks as required or as directed by management from time to time.

• Monitors and maintains compliance with hardware maintenance agreements.
• Ensures that the user community understands and adheres to necessary procedures to maintain security, compliance, and access policies.
• Participates and provides inputs towards implementation of various hardware policies and procedure/support along with its maintenance.

• Strives to achieve the highest levels of proficiency on all competencies and skills required to perform the role.
• Sets performance goals in the beginning of the year after discussion with the Line Manager and ensures that the goals are achieved throughout the year.
• Identifies the training and development requirements for self and agrees on them with the Line Manger to ensure that the required training is arranged and attended.

• Bachelor's degree equivalent in Computer Science or related field.
• 2 – 5 years of relavent experiance
• Certification from Microsoft is required
• Certification from CISCO is prefered
• Written and Spoken English is essential. Arabic will be an added advantage.
• Prior experience in system support in an organization of similar size and scope.