Home Saudi Arabia IT Support Engineer

Home Saudi Arabia IT Support Engineer

IT Support Engineer

Full time at COMBUZZ HR Services in Saudi Arabia
Posted on February 13, 2025

Job details

Technical Skills

  1. Operating Systems & Platforms · Windows & MacOS: Proficiency in installation, configuration, troubleshooting, and maintenance of Windows operating systems, Software and Printer installation · Linux: Familiarity with basic Linux and troubleshooting · Mobile OS Support: Understanding of iOS and Android for mobile device management (MDM) and basic troubleshooting · Knowledge about O365, especially to troubleshoot office application, 2FA Config, Email config and troubleshoot (Computer and mobile)
  2. Security Basics · Knowledge of antivirus software, endpoint protection, and security policies · Control access Management · Asset Management track and record asset inventory details
  3. ITSM Knowledge · To handle requests, incidents and change requests · Basic understanding of responding to security incidents or breaches
  4. Networking Basics · TCP/IP, DNS, DHCP: Knowledge of networking protocols, IP addressing, and DNS/DHCP configurations · Understanding VPN setups and remote support tools · Firewall & Router Configuration: Basic experience with configuring and troubleshooting routers, firewalls, access points, NAS Drive and switches etc...
  5. Hardware Knowledge · Computer Hardware Components: Ability to troubleshoot, repair, and upgrade hardware like CPUs, RAM, and storage devices · Setting up and troubleshooting printers, scanners, computers and other peripherals
Non-Technical Skills
  1. Communication: Ability to clearly communicate solutions and instructions to users
  2. Time Management: Prioritizing tasks and managing time effectively, especially when handling multiple tickets
  3. Customer Service Orientation: A service-oriented attitude to provide a positive user experience
  4. ITIL Foundation, Microsoft 365 Certified , CompTIA A+ are preferred
  5. Language to be known: Fluency in English and native Language (Arabic)
  6. Relevant University degree in IT or Computer Science
  7. Experience: 1 to 2 years of experience in IT Support
Job Types: Full-time, Permanent Language:
  • English (Preferred)
  • Arabic (Preferred)
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