Home Saudi Arabia IT Support Engineer
Home Saudi Arabia IT Support Engineer
IT Support Engineer
Job details
Technical Skills
- Operating Systems & Platforms · Windows & MacOS: Proficiency in installation, configuration, troubleshooting, and maintenance of Windows operating systems, Software and Printer installation · Linux: Familiarity with basic Linux and troubleshooting · Mobile OS Support: Understanding of iOS and Android for mobile device management (MDM) and basic troubleshooting · Knowledge about O365, especially to troubleshoot office application, 2FA Config, Email config and troubleshoot (Computer and mobile)
- Security Basics · Knowledge of antivirus software, endpoint protection, and security policies · Control access Management · Asset Management track and record asset inventory details
- ITSM Knowledge · To handle requests, incidents and change requests · Basic understanding of responding to security incidents or breaches
- Networking Basics · TCP/IP, DNS, DHCP: Knowledge of networking protocols, IP addressing, and DNS/DHCP configurations · Understanding VPN setups and remote support tools · Firewall & Router Configuration: Basic experience with configuring and troubleshooting routers, firewalls, access points, NAS Drive and switches etc...
- Hardware Knowledge · Computer Hardware Components: Ability to troubleshoot, repair, and upgrade hardware like CPUs, RAM, and storage devices · Setting up and troubleshooting printers, scanners, computers and other peripherals
- Communication: Ability to clearly communicate solutions and instructions to users
- Time Management: Prioritizing tasks and managing time effectively, especially when handling multiple tickets
- Customer Service Orientation: A service-oriented attitude to provide a positive user experience
- ITIL Foundation, Microsoft 365 Certified , CompTIA A+ are preferred
- Language to be known: Fluency in English and native Language (Arabic)
- Relevant University degree in IT or Computer Science
- Experience: 1 to 2 years of experience in IT Support
- English (Preferred)
- Arabic (Preferred)
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Hiring company
COMBUZZ HR Services
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