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Sales Operations Manager

Full time at Harvard Logistics in UAE
Posted on February 13, 2025

Job details

Job Summary

  • The role is the focal point/representative of the Business Unit for generation of various reports and customer lists, in the absence of VP Sales.
  • The job holder is responsible for activities in support of the regional sales/contract/marketing team.
  • The role is coordination between the Sales Directors for all files that involve customer interface (Events, Briefing, global mailing lists, etc).

Main accountabilities

Sales Activities
  • Actively support sales campaigns and be the interface with other departments involved.
  • Support VP Sales, engine manufacturers when necessary, on the status of the activity within the Business Unit as and when necessary.
Commercial Support
  • Be the alternative contact person for all airlines in the region.
  • Provide marketing/commercial support to VP Sales and all business unit members (draft commercial letters, follow-up of internal and external mail in their absence (check actions/answers as appropriate).
  • Represent the Business Unit at meetings (e.g. engine manufacturers, leasing).
  • Assist in the follow-up of aircraft deliveries.
Activities of General Interest
  • Prepare presentations (e.g. commercial symposium, leasing companies, and engine manufacturer) and make presentations, when necessary.
  • Develop general knowledge of the region (work with the Marketing Division to develop airline briefings, market focus document).
  • Participate in specific projects of general interest (budget, P.R. events, advertising, and demo).
  • Contribute to the sales process through commercial support to VP/Salesmen/Contracts Directors.
  • Provide timely and reliable commercial information.
  • Coordinate and attend VIP customer visits to Toulouse, when necessary.
  • Prepare internal reporting and contribute to general sales reporting to the management (e.g. monthly sales report, specific information on the commercial activities …).
  • Maximize efficiency of the Business Unit, by closely following up Sales KPIs for the VP of Sales.
  • Ensure timely update of VP Sales Management Dashboard.
The Jobholder must have the following behavioural, professional skills and experiences
  • Fluency in English (written & spoken), other languages are a plus.
  • Dynamic personality with ability to take initiatives.
  • Engineering or Business Degree.
  • Minimum 3 years of experience.
  • Good communications and interpersonal skills.
  • Adaptability and diplomacy with a strong understanding of Teamwork, Customer Focus and Reliability.
  • Willingness to travel and work flexible hours.
  • Ability to mix professionally and socially with senior Airline personnel.
  • Company: Harvard Logistics
  • Employment Type: Full Time
  • Experience: 3 Years
  • Job Type: Sales
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