Job details
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE To be the “ambassador” who conveys and promotes the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible for maximizing individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty. RESPONSIBILITIES
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellent service in accordance with the “client journey ceremony.”
- Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Work as a team player and partner with fellow colleagues, fostering open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Be proactively engaged in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs.
- Ensure to be up-to-date with fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standards, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and be attentive to prevent product thefts.
- Passion for selling and stores
- Curiosity and interest in luxury/fashion, art, and design
- Experience in building long-lasting relationships with clients
- Able to work in a team as well as independently
- Excellent communication and interpersonal skills
- Ambition, resilience, self-motivation, results-driven, and problem-solving
- Passion and knowledge of the managed product category
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Hiring company
PRADA
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