Waiter/ress

Bachelor of Hotel Management (Hotel Management), Bachelor of Business Administration (Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description What you will be doing:

• Provides a friendly and personalised welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Prepares the point of sale and preparation areas
• Welcomes guests and provides waiter service
• Cleans and tidies the restaurant and preparation areas after closing
• Before every work shift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition
• Is attentive to and respects guests' needs
• Helps increase customer loyalty through quality of service
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers
• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)

• Good command of written and spoken English communication skill.
• Strong interpersonal and problem-solving abilities are essentials.
• Guest-oriented, service-minded and attention to quality
• Dynamic personality
• Thorough and organised approach
• Creative