Head of digital applications

About the Role Primary Objectives & Responsibilities Dynamics 365 Implementation & Post-Go-Live Stabilisation Lead the Dynamics 365 (D365) implementation and post-go-live stabilisation, ensuring system optimisation, performance tuning, and ongoing environment management; Proactively manage and optimise the Dynamics 365 environment, ensuring a stable and scalable platform post-implementation; Troubleshoot technical, integration, and operational issues within D365 and work closely with vendors and internal teams to drive resolutions; Establish best practices for D365 governance, maintenance, and enhancements to maximise system effectiveness. Enterprise Applications & IT Leadership Oversee the full lifecycle of enterprise applications, including ERP, CRM, Saa S, and on-premise digital applications; Develop and manage the global digital applications strategy in alignment with business objectives and IT portfolio strategy; Ensure efficient application licensing, compliance, and lifecycle management to maintain cost-effective solutions; Lead the team responsible for IT applications, business systems, and enterprise data engineering. Strategic IT Management & Business Leadership Take full ownership of the Digital Applications function, ensuring the CIO and executive leadership are not required to oversee day-to-day operations; Lead cross-functional teams, working closely with Finance, Operations, and IT leaders to align technology initiatives with business goals; Develop a clear roadmap for IT investments, ensuring scalability, innovation, and alignment with company growth objectives; Proactively identify new opportunities for digital transformation, ensuring the business maximises technology investments. Team Leadership & Vendor Management Lead and mentor a team of IT professionals, fostering a high-performance culture and driving continuous improvement; Manage third-party vendors and service providers, ensuring high-quality support, optimal costs, and strong contractual performance; Conduct performance appraisals, training, and succession planning to strengthen the IT leadership pipeline. Key Requirements Technical Expertise Proven experience in Dynamics 365 implementation, post-go-live stabilisation, and environment management; Strong functional knowledge in one or more ERP/CRM modules (Financials, Supply Chain, Procurement, Manufacturing, or Customer Experience); Experience deploying cloud-based enterprise applications and managing hybrid IT environments; Hands-on experience in application lifecycle management, performance tuning, and post-implementation optimisation. Leadership & Stakeholder Management Demonstrated ability to lead IT teams independently, taking full ownership of the function without executive oversight; Strong leadership in enterprise-wide IT transformation and digital strategy execution; Ability to influence key stakeholders and align IT initiatives with business priorities; Strong vendor management experience, ensuring optimal delivery of outsourced IT services. Experience & Qualifications 10+ years of experience in IT leadership, enterprise applications, and digital transformation; 5+ years of experience specifically with Dynamics 365, including full implementation lifecycle and post-go-live support; Experience working in mid-to-large enterprises with complex IT landscapes; Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced degree preferred; Certifications in TOGAF, ITIL, or PMP are a plus. Why Join Us? Lead a high-impact enterprise IT function and drive strategic technology transformation; Take full ownership of the IT applications function, reporting directly to the CIO; Work with cutting-edge cloud platforms, enterprise applications, and digital solutions; Join a collaborative, forward-thinking IT leadership team in a growing company. How to Apply For more information or a confidential discussion please call Matt Kirk at u&u on 0451471004 , quoting reference 40241. At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments. Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at Please submit your resume in Word format only. #J-18808-Ljbffr