Team Leader (Customer Care)

Job Description

• To ensure that the company satisfies its customers' needs. 
• To understand, meet and exceed the customers' requirements
• To handle all telephone calls, written correspondence, emails and faxes in a polite and efficient manner
• Provides help and advice to customers, using the organization's products or services.
• communicates courteously with customers by telephone, email and face to face; 
• investigates and solves customers' problems (these may be more complex or long-standing problems that have been passed over by customer service assistants); 
• Keeps accurate records of discussions or correspondence with customers. 
• Develops feedback or complaints procedures for customers to use. 
• Ensures learning of organization products or services and keeping up to date with any changes.
• Handles VIP cases.
• Handles all complaints via (phone calls, faxes, face to face visits,)
• Performs other related duties
• Impacts on the revenue and profits of the company

Job Requirements

• Communication Skills
• Presentation Skills
• Time Management
• Team Building Skills
• Customer Care Skill
• Leadership and motivation skills 
• Influencing and employee guidance skills
• Know-how on how to deal with customers
• Understanding Customer Satisfaction and its impact on revenues and profit
• How to deal with customers complaints and problems
• University graduate from any discipline