MEGA WALKIN DRIVE FOR MAIL AND CHAT PROCESS FROM 06 FEB 25 TO 07 FEB 25

MegaWalkin Drive in HCLTECH for Chat and Mail support on 06-Feb-25 to 07-Feb-25 Interview Location - HCL Technologies Ltd. ETA 3- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103 Interview Timing - 11.30 am to 2.00pm Contact Person - Nandhinee HR Total Experience - 1 yrs to 3 yrs Job Title: Customer Support Representative (Email Process) - UK Shift Job Description: We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative for our email process. This role involves providing exceptional support to our UK-based customers during their working hours. Key Responsibilities:

• Respond to customer inquiries and issues via email in a timely and professional manner.
• Resolve customer complaints and provide appropriate solutions and alternatives.
• Maintain a high level of customer satisfaction by ensuring all interactions are handled with empathy and efficiency.
• Collaborate with other departments to resolve complex customer issues.
• Keep accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Stay updated with product knowledge and changes to provide accurate information to customers.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Strong written communication skills in English.
• Ability to handle multiple tasks and prioritize effectively.
• Familiarity with CRM systems and practices.
• Ability to work in the UK shift (typically 1 PM to 10 PM IST).
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience in a similar role supporting UK-based customers.
• Experience with email support tools and software.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and supportive team.
• Professional development and growth opportunities.

Perks and Benefits : MNC Cab facility (two way) (Upto 30 Kms Only) Salary : great in the industry Excellent working environment Free Cab for female employees International Trainers World class exposure How You'll Grow At HCL Tech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. Why Us We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees. Our company is extremely diverse with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.