IT Executive (1 year contract)

Grant Thornton Singapore is looking for an IT Executive

Responsibilities

• Provide technical assistance: Offer first-line support for hardware, software, and network-related issues to all employees
• Troubleshoot issues: Diagnose and resolve technical problems with hardware, software, and peripheral devices
• Ticket management: Log, prioritise, and track all IT support requests using the designated ticketing system
• User account management: Assist in creating, modifying, and disabling user accounts in various systems (active directory, email, etc.)
• Remote support: Provide remote assistance to off-site or traveling employees
• Software installation: Install and configure software applications on user devices as needed
• New hire induction: Provide introduction and guidance to new users on the effective use of IT systems and tools
• Onboarding and offboarding: Create user account and configure corporate devices for new hires, disable leavers access to company resources

IT Operations Support

• System monitoring: Monitor and maintain computer systems, networks, and servers to ensure optimal performance and uptime
• Network maintenance: Assist in the maintenance of the local area network (LAN), wide area network (WAN), and VPNs
• Hardware management: Assist with the setup, configuration, and maintenance of hardware including servers, desktops, laptops, printers, and other peripherals
• Documentation: Maintain accurate documentation of system configurations, procedures, and IT inventory
• Assets management: Software and hardware procurement

Qualifications and Requirements

• Candidate must possess at least a Diploma in IT, Computer Engineering or equivalent
• At least 2-3 years of experience in IT support or equivalent will be advantageous, fresh graduates are welcome to apply
• Experience in a fast paced, IT dependent environment will be advantageous
• Experience with helpdesk software and ticketing systems
• Experience with Windows OS imaging and Intune Autopilot
• Networking knowledge and experience will be advantageous
• Proficiency in troubleshooting hardware and software issues
• Knowledge of cybersecurity best practices and protocols is a plus

If you are interested in this exciting opportunity, please complete the Job Application Form and indicate 149 in the Job ID field. An email will be sent to you within 10-15 minutes for you to submit your CV/resume. Grant Thornton is a global professional service network of more than 73,000 people in 150 markets. Our team in Singapore is growing rapidly and we know this success is made possible by our people. That’s why we make sure our people have the right tools and environment to thrive. Each individual at Grant Thornton Singapore is empowered to be themselves within an inclusive team. Our supportive structure gives our people the autonomy to shape their careers and drive positive change in the firm. It’s an exciting time to join us as we grow with organisations of all sizes and industries in Singapore, across the region and in the world. We are proud to be an equal opportunity firm where we celebrate what makes our employees unique. We are committed to nurturing our inclusive workplace and strongly encourage people from all backgrounds and walks of life to discover more about us. #J-18808-Ljbffr