Waiter Waitress

Responsibilities:

1. Read daily events to acknowledge any VIP’s arrivals.
2. Know all menu items, their garnishes, contents, and preparation methods, and relay that information to guests politely and concisely if asked.
3. Present children's menus when appropriate, and describe specials and alternative cuisine.
4. Serve and clear food and beverage items unobtrusively and professionally.
5. Utilize the POS system to ring up sales, print checks, close checks, and complete cash-out procedures.
6. Carry trays, bus, and reset tables with linen, china, glass, and silver.
7. Ascertain guests’ satisfaction, handle any problems that may arise, and inform a manager of the problem and resolution.
8. Follow cash and credit card procedures according to the accounting department's guidelines.
9. Maintain a clean, neat, and orderly restaurant throughout service.
10. Polish silver and refill condiments (salt, pepper, sugar, creamers, etc.).
11. Ensure that the workstation is stocked with appropriate condiments at all times.
12. Report any guest comments regarding food and beverage to the manager.
13. Conscientiously handle and maintain operating equipment.
14. Learn and adhere to safety, sanitation, and hygiene policies.
15. Maintain good working relationships with colleagues and all other departments.
16. Maintain complete knowledge of all food and beverage services, outlets, and hotel services/features.
17. Perform opening/closing side duties as assigned and set all tables according to standards.
18. Report to the manager any deviations from set standards and procedures.
19. Ensure that all service and storage areas are kept safe and clean.
20. Help minimize waste, neglect, breakages, and mishandling of supplies and equipment.
21. Carry out light cleaning and maintenance of the outlet.
22. Assist other Food & Beverage Outlets in their operations during peak hours if needed.

• Secondary education.

• Minimum 1-year food and beverage serving experience.
• Previous public contact and/or cashiering experience.
• Additional foreign language skills (e.g., Russian) are an asset.