Team Leader - AVP - SME Loans - YubiLoans

Core Responsibilities:

• To sell Core product and to encourage cross selling of other direct sales products in assigned business territory.
• To build and maintain effective business relationships with customers.
• To manage the team assigned in a manner that would increase sales in accordance with credit policy.
• To manage daily set of activities outputs and staff performances through digital platforms.
• To manage the team assigned wherein the monthly sales are met or exceeded.
• To plan, organize, lead, and control team and their activities both from office and remotely by using Microsoft Tasks / CRM / digital transformation mediums.
• To be able to conceptualize and create new avenues of business in collaboration with Employee banking.
• To source quality business by ensuring fraud and compliance guidelines are met.
• To ensure effective customer relationship management of all business sourcing via constructively using NPS survey remarks / scores.
• Ensure effective sales progress by developing and maintaining reporting / tracking of systems anti attrition processes and techniques etc.
• Managing a team including addressing their training needs to the appropriate resource along with ensuring a smooth process for all.
• To build and maintain effective business relationships with all internal departments and branches.
• To build and grow the sales organization as an extension of the branch manager and the branch network.
• To interface with the Employee Banking relationship managers to effectively deploy teams to capitalize on employee banking and branch.
• To assist in conducting promotional activities, meetings, and road shows in the assigned showrooms to achieve or exceed budgeted sales volumes.
• To ensure that the documentation provided by the team is complete and error-free for all approved applications sourced from such assigned team.
• To ensure that the team is doing regular follow up for document discrepancies which have been approved as deferrals.
• To provide monthly MIS on performance to the manager of the assigned region.
• To provide weekly MIS on all related sales/services updates to manager DSD team to ensure regular tracking of errors/deferrals/etc.
• To provide regular customer and market feedback to senior management to improve product offering and business acquisition.
• To capitalize on cross selling opportunities.
• To recommend the bank's products proposed from the team which are considered good credit risk and as per bank policy.
• Requires good convincing and negotiating skills according to the complexity of business.
• Continuous suggestions on changes and ways of improving FAB products.
• Manage business complexity in view of competition.
• Identify any cross selling opportunity for other business divisions of the bank.
• Motivate the team assigned by awarding high performers and guiding the others to improve their performance and also reporting the same to the manager DSD team.
• To manage the area to ensure that overall responsibilities are achieved/exceeded.
• To increase bank's visibility in the banking/financial industry.
• Developing new strategies for the business of respective area and build a strong business support unit.
• Increase bank's overall profitability.
• Adhere to the Standard Operating Procedures, Policies, Code of Conduct, and Service Standards of the bank and ensure that team members do the same and initiate appropriate disciplinary action for any violations noted.

• Authority and decision making will be given in delegation by Manager to ensure smooth process for the Team at all times.

• Leadership and Team Management Skills.
• Service Quality & Customer / Dealer Relations.
• High Motivation and Proactivity.
• Ability to develop strong professional relationships between Team and Customers.
• Should have good knowledge of bank retail products.
• Should have very good computer and organizational skills. Competitive and multicultural awareness on related resources.
• Should possess market knowledge and competition policy/process awareness.
• Adherence to policies, processes, and procedures of FAB.

• University Degree or Equivalent Qualification.
• Desirable to have a sales diploma or certification.

• Between 3-5 years experience in selling banking products or in a financial industry.
• Experience in similar job area is an added advantage.