Job details
Job Responsibilities
- Ask questions and record customer requests without delay.
- Collect accurate symptoms of complaints from the customer for quick resolutions at the workshop.
- Empathize and clarify customer requests.
- Check workshop situation and promise delivery time.
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree on pick-up time.
- Provide a clear explanation of the job done and invoice, and guide to the cashier.
- Promote value-added services.
- Resolve customer concerns at the earliest time and ensure satisfaction.
- Minimum of 3 to 5 years’ experience as a Service Advisor in an automotive dealership.
- Technical knowledge to provide up-to-date technical information in response to customer inquiries.
- Excellent customer service, willing to go the extra mile.
- Strong English communication skills; Arabic speaker is an added advantage!
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Hiring company
Al-Futtaim Automotive
-
HGV & Mechanic Skills Academy for Health & FitnessAED 680
AED 6,795Duration: Upto 130 Hours -
HGV Level 3 Course LineAED 93
AED 1,763Duration: Upto 9 Hours
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