Technical Support Engineer

Overview The Engineer Technical Support provides support for diagnosing, reproducing, and fixing software and hardware issues. Troubleshoots protocols running on client hardware to assist customers with problem isolation and resolution. Will also be responsible for:

• Provide timely and effective IT-related user support for the customer.
• Troubleshoot, diagnose, and resolve hardware issues.
• Troubleshoot, diagnose, and resolve common networking issues.
• Troubleshoot, diagnose, and resolve common software issues.
• Meet critical deadlines and be able to finalize goals within a timely fashion.
• Resolve customer problems in a timely manner.
• Provide Windows framework troubleshooting.
• Mentor and assign tasks to other team members as needed.
• Ensure that IT services & resources are available on a constant basis.
• Install & support data recovery.
• Resolve issues within the department that hinder work progress in any way.
• Provide remote support to various teams in different locations.

• Bachelor’s degree in information technology. Must have valid Microsoft Certifications such as Microsoft Certified Expert (MSCE), A+.
• Cisco, HP, CompTIA, or other relevant certifications will be an advantage.

• Minimum of 5 years experience as hardware Technical Support (or similar responsibilities).
• Minimum of 5 years experience in network, hardware & software.
• Experienced in managing multiple network sites ensuring constant availability of resources.
• Strong experience and understanding in solving software and hardware issues.
• Working knowledge of SAN, Virtualization, networking, TCP/IP, RAID, backup & recovery, LAN/WAN.
• Experience in managing Windows operating system, Exchange, Active Directory, VMWare, Citrix.