Call Center Agent (Males only )

Job Description

Responsibilities/Duties:

Primary Duties:

• Answer inbound calls and respond to customer inquiries professionally.
• Make outbound calls for follow-ups, surveys, or sales purposes.
• Resolve customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain accurate records of customer interactions and transactions in the system.
• Meet or exceed key performance indicators (KPIs), such as response time, resolution rate, and customer satisfaction scores.

Secondary Duties:

• Identify customer needs and suggest relevant products or services.
• Escalate complex issues to the appropriate department when necessary.
• Stay up to date with company policies, products, and promotions.
• Assist in training new call center agents if required.
• Work in shifts, including evenings, weekends, and holidays if needed.

Job Requirements

• Experience: Previous experience in customer service or call centers is a plus.
• Skills:
  • Excellent communication and interpersonal skills.
  • Active listening and problem-solving abilities.
  • Ability to work under pressure and handle high call volumes.
• Languages: Fluency in Arabic and/or English (additional languages are a plus).