Operations Manager | Guesty Platform Experience Required

Operations Manager | Guesty Platform Experience Required

Success in property development isn’t just built—it’s carefully designed. Our client transforms spaces, maximizes investments, and reshapes communities with expertise and passion. They provide professionals with the tools, knowledge, and global exposure needed to construct a rewarding career. Here, every project is an opportunity to grow, lead, and leave a mark in an ever-evolving industry. Job Description As an Operations Manager , you will oversee daily operations for self-check-in hotels, ensuring seamless guest experiences and operational efficiency. You’ll leverage Guesty, G Suite, Google Voice, Gmail, and Basecamp while managing Stripe accounts to reduce chargebacks. Your expertise in hospitality and process optimization will drive guest satisfaction and business success. Job Overview Employment type: Full-time Work setup: Permanent Work From Home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek Experience:

• 2–3 years of experience in hospitality operations , guest relations, or a similar role.
• Hands-on experience with the Guesty Property Management System (required) .
• Proven ability to manage Stripe accounts, including handling chargebacks and resolving payment disputes.

Skills:

• Strong problem-solving and analytical skills, particularly in operational and payment-related challenges.
• Excellent written and verbal English communication skills.
• Proficiency in remote collaboration tools such as G Suite, Google Voice, Gmail, and Basecamp.
• Familiarity with fraud prevention tools and techniques , including 3D Secure and payment verification methods.

Work Hours:

• Flexibility to work UK business hours and be available for urgent escalations, including weekends if required.

Your Daily Tasks Guest Communication

• Serve as the main contact for guest inquiries, complaints, and feedback via Guesty, Google Voice, and email.
• Ensure timely, professional responses to all pre-stay, in-stay, and post-stay communications.
• Resolve escalated guest issues, coordinating with local contractors when needed.

Operations Management

• Use Guesty to automate guest communications, manage bookings, and assign tasks.
• Coordinate with cleaners and maintenance teams to ensure properties are guest-ready.
• Maintain accurate property listings across platforms (e.g., Airbnb, Booking.com).
• Monitor guest reviews, address concerns, and implement improvements to boost ratings.
• Identify and implement scalable operational enhancements for growing property portfolios.
• Set up and optimize Stripe for guest payments, preventing disputes and chargebacks.
• Analyze payment issues, collaborate with Stripe support, and enhance fraud prevention.
• Implement verification protocols and transparent policies to reduce disputes.
• Draft and manage chargeback responses efficiently.

Project & Task Management

• Use Basecamp to track and manage tasks, ensuring timely project completion.
• Develop and maintain standard operating procedures (SOPs).
• Leverage Guesty automation and analytics to optimize operations.
• Use G Suite (Docs, Sheets, Drive) for documentation, reporting, and KPI tracking.
• Manage guest calls and voicemails via Google Voice for seamless communication.
• Generate performance reports with insights and actionable recommendations.
• Train team members on Guesty, G Suite, Stripe, and Basecamp.
• Act as a liaison between remote staff, local service providers, and management.

Welcome to Emapta Philippines! Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and discover the #EmaptaExperience!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management

Industries

Outsourcing and Offshoring Consulting #J-18808-Ljbffr