SailPoint IIQ Operations Lead

Reporting into the Global Manager Identity Access Operations, as the SailPoint IIQ Operations Lead, you will be responsible for overseeing the day-to-day operations and maintenance of our SailPoint IdentityIQ (IIQ) platform. You will work closely with cross functional teams to ensure the efficient and secure operation of the IIQ platform, supporting our organization's identity and access management (IAM) strategy and vision. The SailPoint IIQ Operations Lead Analyst is expected to conduct the following activities:

• Lead a team of IIQ administrators, providing guidance and support to ensure the effective operation of the platform.
• Manage and maintain the SailPoint IIQ platform, including configuration, troubleshooting, and performance tuning.
• Partner with the Sailpoint IIQ Development team on enhancements and operational handover activities.
• Collaborate with cross functional teams to implement and maintain IAM policies and procedures.
• Monitor the IIQ platform for security vulnerabilities and compliance issues, taking corrective action as needed.
• Monitor and analyze performance, identifying areas for improvement and implementing necessary enhancements.
• Work with vendors and internal stakeholders to resolve technical issues and implement new features and enhancements.
• Develop and maintain documentation for the IIQ platform, including standard operating procedures and configuration guides. Function as a subject matter expert, providing guidance and training sessions.
• Troubleshoot and resolve complex issues related to joiner/mover/leaver processes, user access and permissions, and authentication with the IGA system,
• Leverage scripting (e.g., Powershell, Python) for automation and customization of IAM processes and tasks.
• Leverage your strong knowledge of Active directory to manage user accounts, groups, and permissions.

• Bachelor's degree in computer science, information technology, or a related field
• Equivalent experience, in lieu of degree, is acceptable.
• 3+ years of experience in an IT operations Lead Role, with a focus on Identity and Access management.
• 2+ years of hands-on experience with SailPoint IdentityIQ, including administration and configuration.
• Ability to perform as a hands-on technical lead performing IGA functions and maintaining systems.
• Experience with ServiceNow, managing and meeting defined SLAs.
• Participate in on-call rotation to provide SME support outside of business hours, as needed.
• Experience with documentation of IGA policies and procedures
• Good understanding of LDAP, Active Directory, Azure AD/EntraID, SSO, MFA and PAM
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Good understanding of software development lifecycle and standard industry practices relating to requirements gathering, design, development, testing, deployment, and post-deployment activities
• Strong analytical and critical thinking skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Languages required: English.