Information Technology Support Specialist - immediate joiners

About Sonata Software In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike. As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, with strategic operations spanning across key regions such as the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services and Insurance), and HLS (Healthcare and Lifesciences). Our bouquet of Modernization Engineering services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms. To know more, visit: If this opportunity aligns with your aspirations, please share your updated profile with Shruthi at (shruthi.b@sonata-software.com) Looking for immediate joiners only. Job Title: IT Support Specialist (Helpdesk / Service Desk) Location : Bangalore, Hyderabad, Chennai Experience : 2-5 years Industry : IT Services Shift Requirement : Willingness to work in rotational shifts Desired Skills:

• Experience in supporting UK clients or understanding of UK IT environments.
• ITIL certification or experience working within an ITIL framework is a plus.
• Remote desktop troubleshooting and device management experience.
• Familiarity with ticketing systems (e.g., ServiceNow, JIRA, etc.) for issue tracking and resolution.

• Experience : 2-5 years in IT support, helpdesk, or service desk roles with hands-on experience in troubleshooting and resolving user issues.
• Strong working knowledge of Windows Desktop OS , including installation, configuration, and troubleshooting.
• Experience supporting M365 (Office 365) and related tools (Teams, OneDrive, SharePoint, etc.).
• Familiarity with Active Directory (AD) for user account management and access control.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
• Ability to work in a fast-paced environment with varying levels of IT support needs.
• Good understanding of general IT systems, networking basics, and IT security best practices.
• Ability to work independently and as part of a team, with a customer-first attitude.