Quality Controller with English US

Description and Requirements

The TELUS Digital team is looking for a  Quality Controller to improve geodata accuracy on our client’s web mapping platform and provide cultural insights for target markets. This role requires excellent attention to detail, strong analytical skills, self-discipline, and motivation.

RESPONSIBILITIES

• Collaborate with a global team of Quality Controllers to resolve geodata quality issues and meet performance metrics.
• Lead and mentor a global team of remote crowd raters who improve business listing accuracy, including contacting local businesses to verify information.
• Conduct root cause analysis on quality issues and implement improvement programs, providing reports and actionable recommendations to management.
• Become an expert in market-specific guidelines to preempt issues and continuously enhance mapping data quality.
• Use analytical and creative problem-solving skills to address challenges and improve the user experience on the client’s platform.
• Create educational materials such as eLearning content, videos, and webinars to support performance improvement processes.

REQUIREMENTS

• Must have: Native or near-native fluency in U.S. English.
• Strong verbal, written, and listening skills to provide expertise across all business levels and with clients.
• In-depth understanding of the internet and social media trends in Europe.
• Excellent time management, organization, and research skills, including the ability to interpret and apply complex guidelines.
• Proven experience in quality-focused roles (e.g., similar rater programs or call centers).
• Remote work experience across different time zones is a plus.

TECHNICAL SKILLS

• Experience with data analysis to support decision-making is highly valued.
• Familiarity with creating and delivering eLearning content is advantageous.
• Proficiency in Microsoft Office and Google Suite, especially for data analysis and presentation purposes.

WE OFFER

• Lunch offers and yearly well-being benefits
• Discounts on sports and cultural activities
• Leisure-time accident insurance
• Occupational health care
• Multicultural environment/diversity and inclusiveness
• Charity & well-being activities
• Company events
• Employee referral bonuses & Recognition programs

If this opportunity sounds appealing to you, apply now! *Only shortlisted candidates will be contacted/interviewed. *Kindly attach an updated Copy of your CV in English. ABOUT US AI Data Solutions Creating and enhancing the world's data to enable better AI via human intelligence. We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-DNI Additional Job Description

TELUS Digital is looking for Quality Controller to join our AI team in Poland. EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.