Job details
As an Intern, Concierge
You will work closely with the Concierge Team to meet and exceed guest expectations by providing efficient and courteous Concierge service. An ideal candidate must speak Arabic, French, Italian, Spanish, German, or Russian in addition to English.Responsibilities
- Create focused conversations with guests which identify their personal preferences.
- Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
- Provide clear directions for all guests travelling outside of the hotel.
- Respond to all guests’ needs and requests, utilizing proper communication skills within resources and other departments when appropriate.
- Maintain a daily record via Concierge software of all guest requests, reservations, and confirmations for guests.
- Communicate all important details to management and colleagues regarding internal and external events, resources, and possible challenges.
- Assist guests in the recommendation, booking, and organizing of sightseeing, shopping, arts, and cultural activities.
- Assist guests in confirming or booking airline flights.
- Assist guests in the recommendation and booking of restaurants, bars, clubs, and other entertainment/leisure activities as requested.
- Arrange limousine transportation requests, ensuring that limousine-generated revenue is fully maximized.
- Provide all information pertaining to the hotel’s services and facilities.
- Have an extensive and intimate knowledge of Dubai and surrounding regions, including all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts, and cultural activities. All recommendations must appear to be personal and insightful.
- Build relationships with guests to delight and gain loyalty.
- Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars, and the respective service standards of MOQA.
- Have an in-depth knowledge of directions, travel time, cost, and various forms of transportation.
- Maintain a constantly updated database with extensive information about city highlights.
- Demonstrate first-hand knowledge of the recommendations with thorough research.
- Be proactive and able to anticipate the complete requirements to make the experience a success.
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Hiring company
Mandarin Oriental Hotel Group Limited
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