ICQA Supervisor
Full time
at Q-Express Documents Transport - G25
in
UAE
Posted on February 11, 2025
Job details
- 1+ years of Microsoft Office products and applications experience - High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required As a Supervisor, you will:
- Strive to plan beyond your own needs, ensuring the sufficient resourcing of your function.
- Identify training needs, stay on top of absence & performance management, and coach your department to engender a greater culture of productivity.
- Supervise day-to-day activities with responsibility for the overall safety, quality, performance, and member experience of either Inbound or Outbound FC operations.
- Set and clarify departmental requirements and expectations while creating an environment of teamwork, collaboration, and open communication.
- Understand safety procedures, ensuring safe working practices and documenting accidents/incidents timely.
- Prioritize appropriately and meet deadlines.
- Exhibit professional behavior while coping well with ambiguity and change.
- Drive results and approach obstacles proactively.
- Ensure company policies are communicated and enforced consistently.
- Sourcing and nurturing ideas and rolling them into the creation of improvement plans.
- Take proactive steps to ensure that best practices are shared across all departments, shifts, and the entire organization.
- Work closely with HR, Facilities, Safety, and IT to build and secure support and resources for projects and initiatives.
- Track production metrics and utilize data to develop strategies for continuous improvement and reporting to management.
- Assist with the establishment of long-term operational strategic plans.
- Mentor, provide training and development to optimize performance, creating organizational depth and individual growth.
- Recognize top performance, coach, and apply progressive discipline for poor performance.
- Propose and implement improvements in equipment and processing methods.
- Conduct timecard reviews daily and weekly to ensure pay accuracy.
- Perform other duties with flexibility as assigned, rotating to other shifts/departments and working extended hours and holidays as needed.
- Arrive at least 30 minutes early and remain at least 30 minutes after the end of shift to complete pass downs, reports, and timecard reviews.
- Honest with the highest integrity.
- Dedicated to quality and high standards.
- Supportive of values following policies and procedures.
- Positive, ambitious, energetic, hardworking with a strong work ethic.
- A team player valuing co-worker's opinions, treating everyone with courtesy and respect.
- Able to communicate effectively.
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