Customer Service Representative

We are seeking a dedicated and customer-focused Customer Relations Specialist to handle inquiries related to Germany Visa, Passport, and Other Services . The ideal candidate will provide exceptional support to applicants via phone (inbound/outbound), email, and chat Responsibilities

• Handle inbound customer inquiries in a fast-paced call center environment, providing accurate and timely information on passport, visa, Consular, and OCI services.
• Assist customers with application requirements, processes, tracking, and status updates, ensuring clear communication and transparency.
• Resolve customer queries and complaints professionally, escalating unresolved issues to the appropriate team when necessary.
• Stay informed about German consulate/embassy guidelines, regulations, and updates related to visa/passport services.
• Maintain detailed records of customer interactions, including resolutions and pending matters, in the database using call center software.
• Demonstrate a polite, empathetic, and professional demeanor in all interactions to enhance customer satisfaction.

• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in German, English & Punjabi Language.
• Familiarity with German consulate procedures or international documentation processes is desirable.
• Ability to work in a dynamic, fast-paced environment.
• Proficient in MS Office and call center software.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.