Customer Support Analyst
Job details
Company Description Steora specializes in providing tailored business and technology outsourcing solutions for small and mid-level businesses. Our services are designed to meet the unique needs of each client, whether they require technical support, functional assistance, or comprehensive CRM solutions. We offer end-to-end support to ensure smooth operations and improved business performance. Role Description This is a full-time on-site role (NIGHT SHIFT) for a Customer Support Analyst located in the Kolkata metropolitan area. The Customer Support Analyst will be responsible for providing customer support, analyzing customer satisfaction levels, offering technical support, and delivering exceptional customer service on a day-to-day basis. Qualifications
- Customer Support and Customer Service skills
- Analytical Skills for assessing customer satisfaction levels
- Technical Support expertise for resolving IT issues
- Ability to prioritize customer needs and provide efficient solutions
- Excellent communication skills and a customer-centric mindset
- Experience in CRM systems is a plus
- Bachelor's degree in a related field or equivalent experience
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