Customer Support Specialist

Job Title: Customer Support Executive (Hotel Relations) Location: In-Office( HSR LAYOUT- Bangalore) Department: Customer Support Executive Job Overview: Finkraft.ai are seeking a dedicated and proactive Customer Support Executive to join our team. This role involves liaising with hotels to ensure smooth operations and maintain positive relationships. The ideal candidate will have strong communication skills, an understanding of customer support processes, and a passion for delivering excellent service. Key Responsibilities: Hotel Coordination: Align and schedule meetings with hotel partners to ensure smooth communication and issue resolution. Invoice Management: Collect invoices from hotels and ensure accurate record-keeping and timely follow-ups. Relationship Building: Establish and maintain strong, professional relationships with hotel representatives to foster trust and smooth collaboration. Data Management: Ensure all relevant hotel details, meeting schedules, and invoice information are logged accurately in the system. Reporting: Assist in generating regular reports on hotel performance, invoice status, and customer support metrics. Requirements: Experience: Minimum 1-2 years of experience in customer support or client management roles. Language Skills: Proficiency in Hindi, English, and a Regional Language (depending on the region of operation) is mandatory. Communication: Strong written and verbal communication skills, with the ability to interact confidently with hotel partners and internal teams. Qualification: Bachelor's degree in any discipline. Technical Skills: Proficient in MS Office (Excel, Word, etc.), with basic knowledge of CRM software or customer support tools being a plus. Desired Attributes: Strong problem-solving abilities. Ability to work independently and as part of a team. Excellent organizational skills and attention to detail. Ability to manage multiple tasks and prioritize effectively. Positive attitude with a customer-first mindset. Why to Join us? We offer a dynamic work environment where you can grow your career in customer support while interacting with various stakeholders in the hospitality industry. You will have the opportunity to be part of a collaborative team and help strengthen our relationships with key hotel partners. To Apply: Please send your updated resume to hr@finkraft.ai or antara.chaudhury@kgrp.in with the subject line “Customer Support Executive - Hotel Relations”.