Onboarding Specialist
Job details
Role: Onboarding Specialist Location: Bangalore (On-site) About Wundrsight Health Wundrsight Health is on a mission to revolutionize mental and behavioral health care by combining cutting-edge digital therapeutics with immersive technologies like AR/VR. We develop evidence-based solutions to address mental health challenges, improve clinician efficiency, and provide accessible care to millions globally. Our products empower individuals to achieve better mental health outcomes while raising awareness about critical issues affecting mental well-being. Founded by industry experts, we are a venture funded startup backed by marqee investors including Inflection Point Ventures, Social Alpha, Indian School of Business, IIT Mandi Catalyst, iHUB HCI Foundation, and more to lead the charge in innovative healthcare solutions. We are looking for a Onboarding Specialist to play a critical role in onboarding, implementation, support, and IT infrastructure management across hospitals, clinics, corporate wellness programs, and other healthcare institutions. This role requires a mix of technical expertise, problem-solving skills, and a customer-first mindset to ensure seamless deployment and support of our products. Key Responsibilities 1. Customer Onboarding & Implementation
- Lead end-to-end onboarding of hospitals, clinics, and corporate customers, ensuring a smooth transition to Wundrsight Health’s digital therapeutics.
- Deploy and configure XR devices, software, and integrations with hospital IT systems.
- Provide on-site and remote training to medical staff and administrators on platform usage and best practices.
- Collaborate with clinical and sales teams to personalize deployment strategies based on customer needs.
- Serve as the primary point of contact for technical escalations from hospitals, clinics, and corporate partners.
- Provide tier-1 and tier-2 troubleshooting for software, hardware, and network-related issues.
- Develop and maintain FAQs, troubleshooting guides, and support documentation for end users.
- Monitor system performance and proactively resolve potential issues before they impact users.
- Oversee on-premise and cloud-based IT infrastructure supporting Wundrsight Health’s digital therapeutics.
- Work with hospital IT teams to ensure seamless integration of our solutions with their existing EHR, firewall, and security protocols.
- Maintain compliance with data security and regulatory requirements (HIPAA, GDPR, etc.).
- Act as a trusted technical advisor to hospital administrators and clinicians, ensuring high engagement and satisfaction.
- Collect and analyze customer feedback to drive continuous product improvement in collaboration with engineering teams.
- Conduct business reviews with key stakeholders to highlight product usage, impact, and opportunities for expansion.
- Support renewals and upselling efforts by demonstrating ongoing value.
- 3-5 years of experience in technical support, IT infrastructure management, or customer success in a healthcare, SaaS, or MedTech environment.
- Strong knowledge of hardware and software deployment , including VR/XR/AR technologies, Windows/Linux servers, networking, and cloud platforms .
- Experience with EHR integrations, hospital IT systems, and security protocols is a plus.
- Excellent troubleshooting skills with the ability to diagnose and resolve issues efficiently.
- Strong verbal and written communication skills—able to explain technical concepts to non-technical stakeholders .
- Comfortable with 50% travel to client sites for installations, training, and support.
- Prior experience in a customer success or technical implementation role is highly desirable.
- Experience working with digital health products, telemedicine, or medical devices .
- Familiarity with HIPAA/GDPR compliance and data security best practices.
- Ability to work in fast-paced, early-stage startup environments .
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