Application Support Engineer

Location: Mumbai Experience Level: 4-6 years (preferred) Shift: 24x7 rotational shifts Overview: We are seeking a motivated and skilled Application Support Engineer to join our team, specializing in the support of Accops products. The ideal candidate will have a strong foundation in networking, Linux operating systems, and basic security concepts. You will play a critical role in troubleshooting, resolving technical issues, and ensuring seamless operations for our clients. Required Skills and Qualifications:

• Strong understanding of networking concepts and protocols (TCP/IP, DNS, VPN, firewalls, etc.).
• Proficiency in Linux OS (Red Hat, CentOS, Ubuntu) for basic administration and troubleshooting.
• Familiarity with security principles, including firewalls, authentication mechanisms, and encryption.
• Hands-on experience with Accops or similar products is a plus.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent verbal and written communication skills.

Preferred Certifications (not mandatory):

• CCNA or equivalent networking certification.
• RHCSA or similar Linux certification.
• Security+ or equivalent security certification.

Why Join Us?

• Opportunity to work with cutting-edge technologies in application and network security.
• Exposure to diverse and challenging customer environments.
• Collaborative and supportive work culture.

Key Responsibilities:

• Provide Level 2 support for Accops products, addressing customer queries and resolving technical issues within SLAs.
• Diagnose and troubleshoot problems related to networking, Linux OS, and application configurations.
• Collaborate with cross-functional teams to resolve complex technical issues.
• Manage and troubleshoot network configurations, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Monitor network performance and ensure optimal connectivity for Accops applications.
• Perform basic administration tasks on Linux servers, including configuration, maintenance, and log analysis.
• Identify and resolve OS-level issues that impact application performance.
• Assist in identifying and mitigating potential security risks related to applications and infrastructure.
• Support the implementation of security best practices for Accops products.
• Act as a point of contact for customer escalations and ensure timely updates on issue resolutions.
• Provide guidance and training to customers on best practices and product usage.
• Create and maintain detailed documentation for troubleshooting guides, FAQs, and knowledge base articles.

Accops empowers modern enterprises with agility, flexibility, and affordability by providing secure and instant remote access to business applications from any device and network. Founded in October 2012, Accops is headquartered in Pune, India, and is known for its nimble and customizable approach, offering faster response times to dynamic environments. We are a rapidly growing IT product company with a flat organizational structure and flexible work environment. We enable enterprises to adopt 'work from anywhere' and by joining us, you get to work on hypergrowth technologies, like virtualization, cloud computing and network security. , . , , , , , , , , , , , , , . .