Service Mappin - ITOM

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are Hiring For Service Mapping SACM Job Description Required Information Details Role- Service Mapping, ITOM, Vertical Discovery Desired Experience Range 6 to 10+ years Location of Requirement Hyderabad SACM - APM

• Creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard.
• Work closely with Technical Business Analyst and Technical Architects to create new service maps/patterns.
• Design and configure the ServiceNow Platform and ITOM applications based on leading practices to deliver solutions aligned to customer business outcomes.
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
• Sound knowledge in CMDB and it operation management.
• Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB.
• Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources.
• Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-Servers.
• Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Advanced experience with SN service mapping (new/custom patterns) and impact assessment rules on more recent versions of the platform.
• Create and maintain Service Mapping-related documentation.
• Comfortable and competent interacting with technical SMEs and stakeholders to acquire information, validation, and feedback.
• Knowledge and/or experience with Linux, Windows, and SQL commands necessary to build out applicable patterns.
• Familiarity with web application development to help you know how to traverse those layers in service map patterns.
• Define, create, and monitor Service Mapping health reports and dashboards o Identify, investigate and resolve Service Mapping issues in a timely manner.
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Knowledge on identification, classification rule in CMDB.
• Knowledge over event and alert rule o Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
• Required Hands on experience with ServiceNow ITOM implementations.
• Required Knowledge of ServiceNow CMDB Architecture.
• Experience with Public and private cloud solutions such as AWS, Azure, Google Cloud and their corresponding APIs.
• Ability to consult on system credential requirements; troubleshoot permissions and network connectivity.
• Familiarity with industry-standard communication protocols such as TCP, SNMP, SOAP, and REST.

Minimum Qualification: 15 years of full-time education Disclaimer: We encourage you to register at for exploring an exciting career with TCS. At the time of your application to TCS, the personal data contained in your application and resume will be collected by TCS and processed for the purpose of TCS's recruitment related activities. Your personal data will be retained by TCS for as long as TCS determines it is necessary to evaluate your application for employment as per our retention policy. You have the right to request TCS for temporary/permanent exclusion of your candidature from any recruitment related communication. For any such request you may write to careers.tcs.com.