Senior System Analyst

Position: Sr. Systems Analyst Location: Toronto, Ontario, Canada Duration: Long Term Contract Project Management Skills:

• Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and/or integrated plan
• Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).
• Experience in the development and implementation of project management processes, plans, and communication tools
• An experienced individual with a proven track record for meeting strict deadlines and supporting cross-functional teams to ensure work on tasks/milestones remains within time and cost constraints.
• Knowledge of OPS Integrated Project Management Framework and Methodology
• Experience in managing a vendor compromised of multiple organizations and managing multi-million-dollar initiatives

• Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)
• Avaya R10.x. : experience with deployment and patching
• Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment
• Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)
• Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc
• Demonstrated experience with back end integration
• Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools
• Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking

• Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector-VDN, skill, hunt group
• Familiarity with SQL, linux ,windows 2016/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
• Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911

• Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.
• Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non- technical backgrounds using the appropriate level of political acuity and messaging for the audience
• Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments/deliverables, including clarifying roles and responsibilities