Healthcare Application Support (MedChart)

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Healthcare Application Support (MedChart)

Apply locations NZL - Wellington AUS - Brisbane Remote Working - New Zealand time type Full time posted on Posted 10 Days Ago time left to apply End Date: February 28, 2025 (20 days left to apply) job requisition id JR105909 Do you want a job with a purpose? And do you want to make healthcare safer, better and more reliable? Join our Team! Customer Support Consultant - MedChart Join us as a Customer Support Consultant at Dedalus , one of the World’s leading healthcare technology companies. Working with our MedChart Support Team and based in New Zealand OR Brisbane to do the best work of your career and make a profound impact in providing better care for a healthier planet.

What you’ll achieve

As a Professional Customer Support Consultant, you will be part of a diversely skilled team with a focus on providing comprehensive support for our established clinical solutions across both Australia and New Zealand. You will utilise your functional and technical knowledge and analytical skills, with a particular focus on MS SQL based applications in the support of our market leading MedChart software application making an impact throughout the healthcare sector. You will:

• Provide superior task management incorporating incident triage, analysis and resolution. Problem / Defect identification and categorisation.
• Deliver quality task (incident and problem) resolution focused on support and maintenance related client interactions and effectively manage within contracted service level timeframes / targets.
• Provide functional and technical advice and knowledge, both internally and externally, pertaining to Dedalus Medication management solutions.
• Develop a strong working relationship with our customers to foster collaboration and facilitate growth.
• Participate in a rotating roster for out-of-hour support of incidents.

Essential Requirements

4 + years’ experience in the following:

• Service Desk L2 / L3 support of applications pertaining to Healthcare or similar Hospital medications management.
• Providing functional and technical support for healthcare IT systems.
• Highly proficient in written and verbal communications.
• MS SQL read and write experience.

Desirable Requirements

• Degree in Health Information Management and/or Information Technology.
• Understanding of ITIL processes.
• Understanding of interfacing and HL7 messaging.
• Microsoft Server Admin Experience.
• MedChart application knowledge beneficial but not essential.

Take the next step towards your dream career

At Dedalus, life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Here’s what you’ll need to succeed: We are Dedalus, come join us Dedalus is committed to providing an engaging, rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities. Our company fosters a culture where employees are encouraged to learn and innovate, and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Group’s activities and the ultimate beneficiary. For this reason, we are so proud of doing our very special jobs each day. Our company is enriched by a diverse population of 7,600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus. Application closing date: 20th Feb 25 Our Diversity & Inclusion Commitment sets out Dedalus’ approach to ensuring respect, inclusion and success for all our colleagues and the wider communities we operate in. It is imperative for us to share our commitment and dedication to ensure an inclusive and diverse workplace. We recognise that we have improvements to make and, on this journey, we must remain authentic and realistic but also ambitious. Our diversity & inclusion commitment – Dedalus Global Life Flows Through Our Software Dedalus Group is a leading international healthcare software solutions provider, working at scale to enable multiple local healthcare models and ecosystems to transform care digitally. Dedalus supports the whole continuum of care, through its open standards-based solutions serving each actor of the healthcare ecosystem to provide better care for each individual in a healthier planet. #J-18808-Ljbffr