Client Services (Japanese bilingual)

Overview You will join us as a contractor in the Client Servicing Operations team. CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events Cactus Life Sciences (cactuslifesciences.com) is a leading medical communication company headquartered in Princeton, NJ, with nine global offices. Its expertise lies in delivering scientific content across the product lifecycle with a focus on science, innovation, and efficiency. The company specializes in providing impactful medical strategy, custom operational models, content development and dissemination, and promotion of patient inclusion for biopharmaceutical organizations. Cactus Life Sciences’ scalable solutions cater to the challenges encountered in product development, guiding brands, and organizations towards their future objectives. With a client-centric approach, the company prioritizes understanding their evolving needs and technology trends to drive its growth. Cactus Life Sciences is a subsidiary of Cactus Communications (cactusglobal.com/), a leading science communication and technology company. As a Contractor, Client Servicing Operations , you will play a pivotal role in ensuring the seamless execution and management of ongoing projects. By supporting Account Managers and effectively communicating with clients, you will be essential to our success. This position requires proficiency in both business-level Japanese and English to handle client interactions and internal communications effortlessly. You will be the vital bridge between our clients and internal teams, ensuring clear communication and efficient project management. Join us and make a significant impact in a dynamic and rewarding environment! Responsibilities

• Project Coordination - Support Account Managers in managing ongoing projects, tracking progress, and ensuring timely delivery.
• Client Communication & Support - Act as the primary point of contact for clients in business Japanese, ensuring seamless communication with internal teams in English.
• Client Relationship Management - Build strong client relationships by understanding their needs and providing tailored solutions.
• Service Quotation & Invoicing - Prepare service quotations and manage timely invoice submissions according to contracts.
• Risk Mitigation - Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
• Process Improvement - Identify and implement efficiency in service delivery, client processes, and systems.

Qualifications And Prerequisites

• Japanese Language Proficiency (N1 Level Certified) – Advanced skills in reading, writing, and speaking
• 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
• Advanced skills in MS Office, especially in Word and Excel.
• Strong communication and organizational abilities, ensuring clear and efficient client interactions.
• Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.

Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the selection process involves an initial screening by a recruiter and two interview rounds. Additionally, you will be required to complete an assessment as part of the selection process. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About CACTUS At Cactus Communications, we break barriers between science and researchers. We are a science communication and technology company. We specialize in AI products and solutions that improve how research gets funded, published, communicated, and discovered. At CACTUS, we champion an "accelerate from anywhere" culture that fuels our high-performance mindset. Flexibility isn't just a benefit—it’s the cornerstone of our productivity. By empowering our teams to work when and where they thrive best, we ensure innovation, drive, and excellence remain at the heart of everything we do. Together we, Power research. Empower people .