Senior Technical Support Engineer
Full time
at AiSensy
in
India
Posted on February 9, 2025
Job details
Job description AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp.
- Enabling 80000+ Businesses with WhatsApp Engagement & Marketing
- 300mn+ WhatsApp Messages done between Businesses and Users via AiSensy
- Working with top brands like Skullcandy, Vivo, Rentomojo, Physicswallah & more
- High Impact as Businesses drive 25-60% Revenues using AiSensy Platform
- Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors
- Customer Issue Resolution – Respond to and resolve technical queries via chat, email, and calls
- Troubleshooting – Diagnose and resolve API errors, chatbot workflows, and platform issues
- Product Knowledge – Guide users on best integration practices and workflows that helps the users
- Bug Reporting – Document issues and collaborate with QA & Development teams
- Platform Monitoring – Identify and escalate system downtimes or performance bottlenecks
- Help Documentation – Create FAQs, guides, and tutorials for common tech issues
- 2-4 years in Technical Support, IT Helpdesk, or SaaS product support
- Strong understanding of APIs, Postman, and Webhooks
- Experience with Chatbot & SaaS Platforms
- Good knowledge of troubleshooting web applications & databases
- Ability to analyze logs, error messages, and debug issues
- Strong communication skills to simplify technical explanations
- Familiarity with WhatsApp Business API & chatbot workflows etc
- Experience using Jira, Zendesk, Freshdesk, or similar tools
- Basic knowledge of MERN stack for deeper issue debugging
- Work with an AI-powered WhatsApp automation platform
- Opportunity to grow in customer success & technical support
- Exposure to API & chatbot technologies
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