Call Center Agent (Part-time, Weekends Only)

Looking for a flexible weekend gig? Join our remote customer service team! Help customers, solve problems, and make an impact—all from the comfort of home. Your Mission: Day to Day Responsibilities

• Handle a high volume of inbound calls, delivering efficient and friendly customer service (90% of the role).
• Assist with customer move-ins, move-outs, and payment processing for a self-storage facility.
• Provide clear, persuasive information about our storage solutions to potential customers.
• Use active listening to resolve customer concerns and provide positive outcomes.
• Maintain accurate records in the CRM, documenting all interactions.
• Build lasting customer relationships that support business growth.

Your Toolbox: Skills to be Successful

• 2+ years of call center experience, with a focus on inbound calls.
• Ability to handle high call volumes while providing top-notch service.
• Strong communication skills and the ability to connect with diverse customers.
• High attention to detail, organization, and multitasking abilities.
• Critical thinking skills with a proactive problem-solving approach.
• Availability to work weekends only (Saturday & Sunday).
• Must be available to work within US time zones.

Your Perks: What's in it for you

• Working completely remote
• Location independence
• 6 Paid leave days
• Quarterly bonus
• Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
• Long-term position with the opportunity to grow in a stable and growing Agency
• Great opportunity to grow
• You’ll be joining a high-level and fast-paced team

Why Adaptive Teams ? At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be. What to Expect from Our Application Process? Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to check your inbox (and your spam folder , just in case) for further instructions. We understand your time is valuable , so we strive to keep the entire process under 60 minutes whenever possible, though some roles may require a slightly longer time investment. Once selected, you’ll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.