Front of House / Receptionist at Ballymaloe House

Full-time, Permanent Position available immediately Ballymaloe is a Country House, situated in East Cork. The restaurant and guest house has been open for over 60 years and has built itself a reliable reputation with a steady stream of regular guests. The ‘front of office’ team is very much the ‘ Face of Ballymaloe’ . They are the first-person visitors or guests will meet on arrival, and for this reason, the role/job is an extremely important one.

Main Duties Front of House

1. Managing daily arrivals/upcoming reservations & the front desk
2. Keeping all internal booking systems up to date: ResDiary, Rezlynx
3. Communicating and keeping all departments up to date with weekly numbers (Breakfast / Lunch and Dinner, plus all events)
4. To communicate all our services, facilities and local attractions to guests as required
5. To ensure that the front of house / reception area is always clean and tidy
6. To deal with customers in a professional and courteous manner
7. Assisting individuals with queries throughout all departments at Ballymaloe House
8. Forecasting the day ahead; confirming lunch and dinner numbers, noting, and communicating customer requests
9. Check-ins, check-outs, sales, voucher sales and taking all payments
10. Day to day duties; familiarity with the seasonal rates, special offers and packages, currency exchange, managing emails, and phone queries
11. Managing the daily cash-up
12. Answering, screening, and forwarding all incoming phone calls
13. Liaise with Ballymaloe Cookery School, Shop and Café, and all Ballymaloe associated businesses
14. To be aware of all first aid and fire procedures. Be familiar with onsite firefighting equipment
15. This role at the front of the house is a busy one, an ability to multi-task is essential
16. Versatility and flexibility are also essential in this job. The successful applicant will be required to assist other departments and work weekends and evening shifts

Ballymaloe House is a country house run by the Allen family. Still to this day it is very much a family-run business. We are situated on a farm in the countryside and our philosophy is very much based on simplicity and the idea that less is more. Ballymaloe is very different and is run very differently to a hotel and this is almost the most important thing to understand. Guests are coming to stay in a house in the country with, the experience being more personal & unique. Minimum Requirements: Minimum of 1 years’ hotel reception experience desirable. Benefits: Staff uniform and meals provided. On-site parking available. Schedule: 8-hour shifts / Day & Night Shifts / Weekdays & Weekends. Work Remotely: No Job Types: Full-time, Contract, Permanent Ability to commute/relocate:

• Midleton, County Cork: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Reception: 1 year (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person Reference ID: Ballymaloe FOH #J-18808-Ljbffr