Reservations Agent

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description

1. Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
2. Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)
3. Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
4. Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)
5. Reviewing and updating reservations interfacing between the CRS and PMS
6. Ensuring reservation confirmations are issued promptly and accurately
7. Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
8. Providing support to our colleagues at The ACCOR Global Reservations Centre
9. Monitoring and tracking special promotions and communicating information to various operational departments
10. Ensuring all reports and confirmation letters are filed on a daily basis
11. Supporting other employees of the department in the daily activities
12. Attending weekly Reservations department meetings, daily meetings, and trainings
13. Informing the direct supervisor about problems or questions that arise for timely resolution
14. Complying with the grooming standards set by the company
15. Understanding and adhering to all departmental guidelines and policies
16. Reporting any technical problems and necessary needs in the work process immediately to the direct manager
17. Performing other tasks as determined by the direct manager
18. Assisting the work of other employees of the department
19. Preparing and submitting all reports directly to the manager during the period of duty

• Higher education
• Experience in the relevant position (preferred)
• Computer literate in Microsoft Windows applications and relevant computer applications
• Excellent communication skills, both written and verbal
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Professional telephone etiquette and excellent command of the English, Azerbaijani, and Russian languages
• Strong team player who can work independently in a fast-paced environment