Waiter

Responsibilities:

1. Ensure correct uniform standards are followed at all times.
2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
3. Maintain a thorough knowledge of the restaurant menu & daily specials at all times.
4. Be familiar with the beverage service including stemware used and appropriate garnishes.
5. Anticipate and service guests' requirements at all times.
6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager's instructions.
7. Ensure service stations are constantly cleared & re-stocked during service.
8. Serve and clear food and beverage items in an unobtrusive and professional manner.
9. Present menus and explanations for all menu items as well as specials of the day.
10. Ascertain a guest's satisfaction and handle any problems that may arise, informing a manager of the issue and how it was resolved.
11. Report all accidents or guest complaints immediately to a manager.
12. Ensure expiration dates of perishable items are checked daily & stored in accordance with HACCP standards.
13. Respond properly in any hotel emergency or safety situation.
14. Break down any buffets, displays, or side stations when needed.
15. Attend all necessary briefings & training sessions as instructed by the Operations Manager, Food and Beverage.
16. Handle cash and credit card procedures according to the guidelines of the accounting department.
17. Identify potential problems and ask for assistance before breakdown occurs.
18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.

• Have completed secondary school education.
• Exceptional communication and interpersonal skills.
• Hospitality related Degree or Diploma.
• Minimum of 1-2 years experience as a waiter/waitress in a five-star hotel.
• Willingness to work during peak hours, including nights, weekends, and holidays.
• Advanced levels of Business English.
• Excellent food & beverage knowledge.
• The ability to work well under pressure.
• Excellent attention to detail.
• Experienced in Fire & Life safety systems.

• Hotels
• Hospitality

• Chefs
• F&B
• Front Desk