Customer Service Representative

Customer Service Representative Location: Mississauga, ON Hours: Monday- Friday 9:00 am-5:00 pm We are growing and looking for quality people to join our team! We are looking for a results-oriented individual who can bring their strong strategic and analytical skills to this exciting role. As a CSR you will be the first point of contact for any External Customer concerns. You will have the opportunity to work collaboratively across all levels and areas of the organization in a dynamic, fast- paced and growing environment. Who we are: Transit Design Group (TDG) has been presenting innovative lighting solutions to the rail and public transportation industries since 1989. We are leaders in building complete lighting systems for locomotive and rail passenger vehicles, inside and out. This includes light rail and commuter rail. We also specialize in LED innovations, continually introducing new technology which then becomes the industry norm. General Duties

• Direct point of contact for TDG customers via telephone, email and portals.
• Support TDG by performing all tasks needed to maintain positive customer relations (This includes providing customers with part quotations, processing purchase orders, and managing customer follow-up)
• Handle all customer inquires (Request for Quotes, Processing Purchase Order, Order Status, Part Inquiries, etc.)
• Works with all departments to ensure smooth customer ordering process up to and including aftersales support, and order status follow-ups
• Coordinates and distributes customer surveys/compiles results
• Creates RMA Sales Orders
• Responsible for building and maintaining relationships with internal and external business partners in an effort to promote future sales for the organization.

• 1-3 years of progressive business experience in Customer Service &/or Administration
• Must have experience with all office programs including but not limited to Excel, Word, Adobe, Outlook (e-mail)

• Must be able to work in a client facing environment
• Strong communication skills with the ability to develop and build strong business relationships at all levels.
• Ability to work independently and effectively manage multiple priorities in a demanding, fast-paced environment.
• International Travel may be required

• University/College Diploma or equivalent