TIC (Testing, Inspection, Certification) Support

eSAFE TIC (Testing, Inspection and Certification) Support 2024-0062 eSAFE Product Approval Services Works out of ESA’s Cambridge Office Hybrid (In office 3 days per week: 2 Fixed, 1 Flex)35-hour work week Shift – No This position is represented by the Power Workers’ Union General Accountabilities

• Assist Technical Manager in the investigation of Product Incidents, investigate and provide analysis on product, gap analyses of Standards, and processes associated documentation.
• Responsible for the logistics of the calibrated test equipment and ensuring test equipment meets calibration deadlines.
• Perform all testing and calibration as required in accordance with the eSAFE procedures and memos, and the FESG Quality System.
• Participate in audits and reviews of approved processes and methods to verify consistent application and improvements in compliance with accreditation requirements.
• Monitor ICS code and standard alignment to ensure compliance with ISO/IEC accreditation requirements.
• Maintain a specialized knowledge of products and equipment within the electrical industry through seminars, trade literature, training sessions.
• Attend monthly team meetings and annual all-staff training to maintain skills and knowledge required to perform the job function effectively and safely.
• Provide advice to customers in a courteous and professional manner regarding the safe approval or certification of electrical equipment.
• Provide written and verbal reports regarding the safe design of electrical equipment. Collect data and reports as required for supervisor in order to help support technical and compliance business initiatives.
• Maintain and process some relevant QMS and KPI auditing spreadsheets.
• Communicate quality issues to supervisor.
• Participate in and support the preparation of annual Internal and SCC Audit
• Responsible for Product Approval Labels, ensuring ample inventory and issuing labels to inspectors in accordance with eSAFE’s Label Control Procedure.
• Know and follow personal responsibilities for Health and Safety as indicated in the Electrical Inspection Health and Safety policy.
• Utilize and maintain safety equipment as provided and directed.
• Attend and contribute to safety meetings to ensure understanding and compliance with safety rules on the job.
• Travel to other jurisdictions as required. Interact professionally and proactively with Stakeholder personnel in all jurisdictions.
• Conduct on site testing and data collection as required while follow eSAFE’s H&S procedures as well as any site H&S procedures.
• In collaboration with Supervisor, participate in ongoing program maintenance; follow up on IT change requests and provide updates to supervisor.
• Assist with client complaints
• Support eSAFE Call Center when required by performing the various clerical functions associated with providing service to customers in a computerized Customer Service Centre.
• Process electrical approval applications for field evaluations, certification, OSP and other partnerships.
• Respond to customer inquiries via, phone and email. Input and retrieve information in a variety of specialized computer programs and update various databases for others to retrieve information.
• Plan and organize their own daily activities to best meet targets and goals set for the eSAFE team.

Leadership:

• Maintain an effective working relationship between Inspectors and staff in the Customer Service Centre and the eSAFE Management Team.
• Provide a work environment that is conducive to employee well-being, diversity, and ensuring a harassment-free environment.
• Plan and organize daily activities to best meet targets and goals set for the eSAFE team.
• Demonstrate openness and trust through the sharing of information while establishing collaborative team relationships.
• Attend regular meetings to discuss various subjects, including, safety, work plans and scope, problems and suggestions for improvement.
• Perform other duties as required.

Selection Criteria

• Must have a good knowledge of English, the use of software packages, accounting principles and
• fundamentals and a proficiency in keyboard operation.
• Must be able to communicate effectively.
• Requires a good knowledge of data processing, computerized accounting systems and standard word processing and spreadsheet software to input, update and extract data and to produce correspondence.
• Requires experience to understand the electrical inspection office clerical procedures, forms, and formats, the Inspection Fee Schedule (IFS), the SAP system and accounting procedures.
• Requires experience to gain a basic understanding of inspection code and the non-technical rules and regulations as well as familiarity with electrical inspection terminologies used, in order to deal with enquiries from customers and contractors.
• Requires experience in the operation of call centre computer equipment and systems. A period of over one year up to and including two years is considered necessary to gain the required experience.
• Requires an in-depth working knowledge of the Electrical Product Approval line of business and requires the ability to learn and adapt quickly to understand, adjust and improve detailed internal processes.
• A period of up at least 2 years of relevant experience is required.

This knowledge is considered to be normally acquired through the completion of a Grade XII in a Secondary, plus an additional College level training e.g. engineering technologist (1 year up to a 2 year program), Commercial or Technical School or by having the recognized equivalent level of education. Notes: Applicants – Please email your cover letter and resume to laura.brannan@electricalsafety.on.ca Please be advised that in relation to all job postings, accommodation for persons with disabilities is available throughout the selection process, upon request in accordance with requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.