Customer Accounts Manager - Freight Forwarding

Job Description

• Assist the Commercial team in achieving the business targets through maintaining tight relations with key personnel within individual accounts
• Meet weekly/monthly targets of expanding business volumes within existing accounts through regular phone calls and periodic visits
• Clearly understand individual accounts’ needs to be able to meet the client’s service quality expectations.
• Receiving booking requests & confirmation from customers.
• Review booking details & record in assigned sheet (invoice sheet , running booking sheet)
• Record customers booking data on the dashboard system.
• Send booking numbers to operation & fleet departments with all booking specifications for shipment orders (date, port, special requirements, type of shipment,…).
• Follow up with operation & customers the status of orders.
• Handling disputes with customers (delays, shortage, over cost,…).
• Receive the updates from operation with delaying time & cost, evaluate to accept or reject upon case and record to dashboard.
• Follow up receiving updates of related documents, invoices of shipments orders, and update customers with it.
• Ensure updating customers with the shipment status. 
• Generate reports with the status of customers’ orders to the commercial manager.
• Ensure the SLA’s are being complied to at every stage of the execution process until the client is invoiced accordingly.

Job Requirements

• Bachelor degree 
• 2Y to 4Y- in( logistics , transportation , freight) industry
• Advanced Computer Skills (MS Office)
• Advanced planning and result orientation skills
• Advanced leadership & team performance management skills.
• Exceptional time management, verbal and written communication skills
• Professional manner, presentable, punctual and strong ethical code
• Professional in decision-making & problem solving.