Fashion Consultant
Full time
at Chalhoub Group
in
UAE
Posted on February 8, 2025
Job details
At Chalhoub we express the exceptional! As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience and ensuring support in the implementation of CRM, CX, and other key customer and people initiatives in-store.
Key Responsibilities:
- Collect data on customer behaviour, top sellers, and slow movers which will be key input for business reviews.
- Drive client relationships within an omni-channel approach.
- Provide pre-buying feedback on products.
- Drive eNPS through people experience initiatives and culture.
- Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
- Ensure click and collect are conducted within SLAs (Service-level agreements).
- Ensure customer data is properly captured in adherence to marketing team requirements.
- Promote loyalty program (MUSE) and stay up-to-date with app offerings.
- Support with in-store marketing events and activations.
- Keep abreast of all brand social media activities and campaigns.
- Drive sell-throughs within the store.
- Support in-store CX initiatives.
- Provide input on what is working well and what is not working well within the store.
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