Customer Success lead
Full time
at Hempawa Consult Ltd
in
Nigeria
Posted on February 8, 2025
Job details
Key Responsibilities:
- Supervise and mentor a team of customer service representatives
- Handle escalated customer inquiries and resolve complex issues efficiently
- Develop and implement customer service strategies to enhance satisfaction
- Monitor team performance and provide coaching to improve service quality
- Collaborate with other departments to streamline customer support processes
- Maintain accurate records of customer interactions and feedback
- ️ Proven experience in customer service, preferably in a leadership role
- ️ Strong problem-solving skills with a customer-first approach
- ️ Excellent communication and interpersonal abilities
- ️ Ability to multitask in a fast-paced environment
- ️ Proficiency in CRM software and customer support tools
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