Customer Service Representative (Japanese Speaker)

Customer Service Representative (Japanese Speaker)

Customer Service Representative (Japanese Speaker)

Apply remote type Hybrid locations Kuala Lumpur, Malaysia time type Full time posted on Posted 2 Days Ago job requisition id 25001115 YOUR ROLE

• Providing customer services for international claims for the reimbursement of medical expenses for the unit’s dedicated contracts.
• Responding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
• Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
• Taking ownership of difficult or high-value files.
• Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
• Following up on the individual workload and taking appropriate action when agreed targets are not met.
• Pro-actively optimizing the unit’s workflows to achieve set targets.
• Providing accurate file information to internal employees where required.
• Tracking procedural irregularities and raising these with the Team Leader.
• Raising problems or difficult issues with the Head.
• Actively working to maintain a co-operative and friendly working environment.

YOUR PROFILE

• You have a minimum diploma or equal through experience.
• You have good knowledge of English (both spoken and written), any additional language is an asset but not essential.
• Medical terminology - added advantage.
• Use of necessary reference works.
• Knowledge of Microsoft Office and proprietary IT applications.
• Written skills: conveys messages in clear language, paying attention to terminologies/circumstances.

About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. #J-18808-Ljbffr