Front Office Manager

The Front Office Manager at The Leela Hyderabad will be responsible for overseeing all front office operations, ensuring exceptional guest experiences that reflect The Leela’s hallmark of luxury, elegance, and personalized service. This role demands strong leadership, operational efficiency, and a commitment to upholding the highest standards of hospitality. Key Responsibilities: Guest Experience Management

• Ensure seamless guest arrivals, departures, and overall front office operations, delivering a warm and personalized welcome in line with The Leela’s service philosophy.
• Address guest feedback, concerns, and complaints promptly, ensuring swift resolution and guest satisfaction.
• Enhance VIP guest experiences by coordinating special requests, preferences, and personalized amenities.

• Oversee daily front office activities, including Reception, Concierge, Bell Desk, and Guest Relations.
• Implement and monitor SOPs to maintain service excellence, efficiency, and brand consistency.
• Collaborate with Housekeeping, F&B, and other departments to ensure smooth inter-departmental coordination.

• Lead, train, and motivate the front office team, fostering a culture of professionalism, accountability, and continuous improvement.
• Conduct regular performance reviews, coaching sessions, and skill development programs.
• Manage departmental rosters, ensuring adequate staffing levels based on business demands.

• Optimize front office revenue through effective upselling strategies and room inventory management.
• Prepare and manage the front office budget, controlling costs without compromising service quality.
• Monitor credit control, billing processes, and cash handling procedures to ensure compliance with financial policies.

• Education: Bachelor’s Degree in Hotel Management or related field.
• Experience: Minimum 5-7 years of progressive front office experience , with at least 2 years in a managerial role within a luxury hotel environment.

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Proficient in PMS systems (preferably OPERA) , MS Office Suite, and front office technologies.
• Strong problem-solving, decision-making, and guest recovery skills.