Senior Customer Experience Specialist - NAMER/APAC/EMEA

A Bit About Us We’re at the forefront of one of the most exciting transformations of our generation — remote staffing . No longer do employers need to hire based on geography, and no longer do employees have to worry about proximity to work or daily commutes. Today, companies can hire the best talent from anywhere in the world, but they need digital solutions to streamline the process. Welcome to Multiplier! Our global employment platform empowers companies to hire people worldwide by managing the complexities of local compliance, labor contracts, payroll, benefits, and taxes — all from one seamless software system. It’s a game changer! Job Overview We’re looking for a customer-focused Senior Specialist to enhance customer satisfaction and success across the North American and English-speaking regions. With 3+ years of experience in SaaS or HRIS, you’ll manage relationships, drive product adoption, and resolve complex customer issues while working cross-functionally to continuously improve the customer experience. What You'll Do

• Customer Support: Own the end-to-end resolution of customer issues while ensuring an outstanding support experience.
• Engage with customers via email, chat, and video conferencing to troubleshoot and resolve problems efficiently.
• Be the product expert, and provide deep knowledge and guidance to help customers succeed.
• Customer Success: Monitor satisfaction, drive retention, and identify upsell opportunities.
• Collaboration: Partner closely with Product and Engineering teams to enhance the customer experience through feedback and continuous improvement initiatives.

• 3+ years in customer experience or support, ideally in SaaS or HRIS.
• Strong communication and problem-solving skills.
• Familiarity with SaaS/HRIS platforms and customer support tools (Zendesk, Salesforce, etc.).
• A customer-focused, self-driven, and results-oriented mindset.
• Ability to work PST shift between the hours of 9 PM - 6 AM IST

• Flexible vacation.
• Flexible work hours.
• Equipment to support you in your role.
• Health Insurance.