Social Media Moderators - Multilingual, Dublin

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Client:

Cpl

Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

88c7acbc136f

Job Views:

101

Posted:

21.01.2025

Expiry Date:

07.03.2025

Job Description:

We are hiring Social Media Moderators . We are seeking individuals who speak native level Arabic Middle Eastern, Danish, Estonian, Finnish, French, German, Indonesian, Italian, Lithuanian, Norwegian, Persian Farsi, Portuguese Brazilian, Russian, Spanish, SSA Amharic, SSA Hausa, Swedish, Thai, Turkish, Croatian .

Your Key Responsibilities:

• Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.
• Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site.
• Becoming and remaining knowledgeable about client’s products and community standards.
• Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
• Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience.
• Recognizing trends and patterns and escalating issues outside the company policy to the global team.
• Identifying inefficiencies in workflows and suggesting solutions.

Skills & Competences:

• Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
• Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy.
• High adaptability and a positive approach to challenges.
• Ability to make decisions, prioritize, solve problems and work as part of a team.
• Ability to consistently hit KPIs on time.

Language Skills:

• Fluent in native language at near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region.
• Advanced level of English (C1).

*If you are not sure about your level of language, we can offer you an assessment.

Contract:

Full-time, permanent with Covalen.

Compensation:

• For the Evening shift: 25% salary uplift for late hours from 10pm to 2am.
• For the Evening shift: €12 per day (before tax) as travel allowance.
• Free meal (lunch or dinner) on site.
• Pension contribution.
• 25 days of annual leave.
• Extensive Training and access to CPL's Wellness Programme.
• Tax Saver and Bike-to-Work Scheme.

Working Hours:

Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location:

Dublin 18, Sandyford, Dublin South. *This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

• Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
• Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why to Apply?

• Chance to work within a multicultural and diverse team.
• Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
• No shift rotations – fixed working schedule.
• Meals on-site, private healthcare and pension contribution.
• No previous experience required – full training is provided!

For more information, please send your updated CVs to Sohini Sakssena at. #J-18808-Ljbffr